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Questions and answers

What is the delivery time of my order?

Packages within the Netherlands: ordered before 15.00h, Monday to Friday - dispatched the same day. Orders placed at the weekend will be dispatched the following Monday.

For the delivery of your order we are dependent on DPD. Your package will often be delivered the next day, but occasionally the delivery may be delayed. We cannot be held liable for such delays.

Deliveries abroad: your package will be delivered within two weeks. Should the delivery time be longer, you will be informed of this.

How will I be kept up to date on the status of my order?

You will be kept up to date on the status of your order by e-mail.

Can the invoicing address be different to the delivery address?

Yes, it can. You can specify this during the ordering process.

Should I keep my purchase invoice?

Yes, you will need this if you wish to return a product.

Where do you deliver to? (national/international)

We deliver our products worldwide, provided a valid address has been entered.

On which days do you deliver?

Monday to Saturday, excluding public holidays.

At what times of the day do you deliver?

We send our packages via DPD. You can follow your order via the track & trace number that you received when you ordered.

Can I choose a preferred delivery time?

No, this is not possible.